PATIENT CARE
Office Visits: Dos and Don'ts
As part of our learning from the COVID-19 Pandemic, we have changed our office policies in accordance with the recommendations from the BC Provincial Health Officer
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Please DO NOT come to the office if you have any of the following viral-illness-related symptoms (unless requested by Dr M) including: fever, chills, cough, sore throat, runny nose, loss of sense of smell or taste, headache, fatigue, diarrhea, loss of appetite, nausea or vomiting.
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If you have traveled outside of Canada or have been in contact with someone who has tested positive for COVID-19, please self-isolate for 3-5 days or as long as symptoms persist. If you have a pre-booked in-office appointment, please call our office to reschedule or change to a telehealth visit.
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If you have arrived for your in-office appointment with any of the above symptoms, please stay in your car or outside the office. Call to let us know you are here and we will bring you into the office when the doctor is ready to see you. If you do not have a cell phone, a staff member will arrange an alternate arrival procedure with you.
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In order to maintain physical distancing between patients in our office, the door will remain locked. Please knock on the door when you arrive and a staff member will be available to help you.
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All visitors 12 and older must wear a medical mask during respiratory illness season when entering the office. If you do not have a medical mask, one will be provided to you on arrival. Cloth masks or other face coverings do not provide enough protection against viral illness. We kindly ask that you keep your masks on until you are outside the building. Please click HERE to see how to properly wear a mask. Please Note: there may be other occasions when you are asked to wear a mask for the protection of the health and/or safety of all.
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When you enter the office, we encourage visitors to sanitize their hands. Hand sanitizers are available at the front desk and in all exam rooms.