PATIENT CARE
Office Visits: Dos and Don'ts
Due to the current COVID-19 pandemic, we have changed our office policies in accordance with the recommendations from the BC Provincial Health Officer, Dr. Bonnie Henry.
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Please DO NOT come to the office if you have any of the following symptoms within the last 10 days including: fever, chills, cough or worsening of chronic cough, shortness of breath, sore throat, runny nose, loss of sense of smell or taste, headache, fatigue, diarrhea, loss of appetite, nausea, vomiting, or muscle aches.
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If you have traveled outside of Canada or have been in contact with someone who has tested positive for COVID-19, please self-isolate for 14 days. If you have an in-office appointment and you have any of the above symptoms, please call our office to reschedule.
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If you have an in-office appointment, please stay in your car or outside the office. Call to let us know you are here and we will bring you into the office when the doctor is ready to see you. If you do not have a cell phone, a staff member will arrange an alternate arrival procedure with you.
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In order to maintain physical distancing between patients in our office, the door will remain locked. Please knock on the door when you arrive and a staff member will be available to help you.
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All visitors 12 and older must wear a medical mask when entering the office. If you do not have a medical mask, one will be provided to you on arrival. Under currently COVID guidelines, cloth masks or other face coverings do not provide enough protection. We kindly ask that you keep your masks on until you are outside the building. Please click HERE to see how to properly wear a mask.
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When you enter the office, we encourage visitors to sanitize their hands. Hand sanitizers are available at the front desk and in all exam rooms. Please click HERE to see proper hand hygiene techniques.
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Please stand at least 2 meters (6 feet) away from others whenever possible.